Meebo, Twitter....#7

When I think of Web 2.0. I think of it as a way to make things easier and as a way to simplify processes are a must. I don't have a problem with chat reference. I've used it a few times myself, including once when I was in the dark depths of the IU library searching for a book...I got on a computer and asked for directions. True story. I think implementing Meebo is a great idea due to it's ease of use. With earlier IM/chat programs, I found it frustrating trying to download the different programs (AIM, Yahoo, MSN etc.) in order to chat with different people. A way to unite all these chat programs was needed. I think Meebo would be of great use for reference, in particular for patrons with questions that are not so complex. However there are questions that we need to ask. How would staff be scheduled for this duty? Would we have special designated hours for chat reference or it be available all open hours? Would this be done off the public desk? Woudl are patrons use this service? For our patrons we could answer simple circulation related questions on Meebo as well, but someone would most likely have to combine this duty with doing another job in my dept. such as drive up. Using Meebo at MCPL might take some training and development of procedures, but if used appropriately it might be an option for the future.

I haven't done a lot with Twitter. At this point, I really don't have a need for the application. I can see how it could be useful in a library, most helpful when trying to figure out where a staff member is. We could let our department know when we are on lunch or at a committee meeting.

We have so many options when it comes to technology, it can be overwelming. When selecting them for use in MCPL, we should look at those that will work the best for us and our patrons. We should pick and choose technologies that can simplify a process or better the services we provide.